Subject: Tech Support Candidate - Ranjana Kumari
From: Ranjana Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jul 2022 00:41:17 -0400

Tech Support
Test

Name

Ranjana
Kumari

E-mail

[email-masked]

Phone Number

(91) 8252307941

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Gurgaon

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Udaan

System Engineer

25000

Previous
Employer 1

Vivo Mobile ind pvt limited

System Engineer

11 Mar
2020

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Used a case
management tool
Did not interact with customers, supported internal
employees

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

Step 1-
Check the Internet Connection.

Step 2- I will clear the Browsing history cache.

Step 3- I will open the website in other browsers also to check issues from our
end or from their end.

Step 4-Disable Add-Ons and Other Interfering Software

Step 5- Will Fix the DNS

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Step 1-
Swipe the screen of the phone and turn on the phone Bluetooth

Step 2- In the list of paired devices, tap a paired but unconnected device.

Step 3-When your phone and the Bluetooth device is connected, the device shows
as "Connected."

What according to you makes you a
good candidate for customer service or technical support job?

1 - Detail knowledge about the product/services you
offered.

2 - Effective communication skills.

3 - Patience to listen to customers.

4 - Good sense of humor.

5 - Customers handelling.

On a scale of 1 - 5 please rate your
fluency in spoken English

5