Subject: Tech Support Candidate - Arpit Mathur
From: Arpit Mathur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Jul 2022 14:31:19 -0400

Tech Support
Test

Name

Arpit
Mathur

E-mail

[email-masked]

Phone Number

(+91) 8003661511

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Sector 24 gurgaon

Which best describes
your Technical Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

TCS Gurgaon

Process Associate

02-09-2022

21666

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First will check System date and time then
Refresh the page Will try Clearing cache and cookies, will try to restart web
browser/ update browser if already not

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Swipe down
from the top of the screen.

Will Turn on Bluetooth

Touch and hold Bluetooth .

In the list of paired devices, tap a paired but unconnected device.

When  phone and the Bluetooth device are connected, the device shows as
"Connected."

if device is not in the  list that means device need to add turn on
discoverable of device and click on phone when device show

What
according to you makes you a good candidate for customer service or technical
support job?

Customer First is a mantra for any Organisation
to succeed in its business. I follow this mantra.  Being responsive with
positive attitude, taking accountability & ownership, understanding Customer
issues as a partner and providing proactive cost effective and best
solutions.

On a scale of 1 - 5 please rate your fluency in
spoken English

5