Subject: Tech Support Candidate - Shivangi Upadhyay
From: Shivangi Upadhyay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Jul 2022 12:39:44 -0400

Tech Support
Test

Name

Shivangi
Upadhyay

E-mail

[email-masked]

Phone Number

(91) 7905984768

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Varanasi

Which best describes your Technical
Support capabilities

I don't have Tech Support experience, but I
am confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Networking -
basic
Hardware - Basic
Speakers & Audio
C/c++

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Think and learn pvt ltd

Business development trainee

27 april

25000

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

In this situation first thing
you should do is restart your device but please make sure to save all necessary
work to prevent data loss. If still there is any problem check your internet
connection and make sure it is working. And if your site is still not opening
then do check if the website is down for everyone or only just for
you.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Put your Bluetooth device in pairing mode by
pressing and holding the Power button or Pairing button.

There are two types of devices-:

For iPhone: Go to Settings > Bluetooth > Other devices. Tap the
device to connect.

For Android: Go to Settings > Connected devices > Bluetooth.
Select Pair new device and then tap the speaker's name.

And there you go, it's all set.

What according to you makes you a
good candidate for customer service or technical support job?

I believe that I am the best candidate for this position
because of my extensive customer service and management experience and my
ability to adapt to any situation. I have a passion for success and goal
oriented demeanor that would push me to accomplish my set tasks. Also, with my
personable character, I can work well and communicate with others to contribute
to team efforts. In all that I do, I would strive to advance the company, and I
feel that my previous work experience proves that.

On a scale of 1 - 5
please rate your fluency in spoken English

4