Subject: Tech Support Candidate - Shiwani negi
From: Shiwani negi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Jul 2022 11:11:38 -0400

Tech Support
Test

Name

Shiwani
negi

E-mail

[email-masked]

Phone Number

(91) 9540376749

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Faridabad

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
Networking -
basic
Hardware - Basic
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

HCl technologies

Senior Analyst

60days notice
period

20k

Previous Employer 1

Wipro technologies

It helpdesk
support

2019

15k

Previous Employer 2

Rawal institutions

Counselor

2017

12k

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First I'll check my internet connection whether
it's working fine or not .

Check another websites if they are working well or not , if working then I will

Check proxy.

Delete cache and cookies from browser.

If still not working then turn router on and off it will definitely work after
then.

Thanks.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

First turn or Bluetooth on my mobile phone an
another on device .

Search for the device to show the name of on devices .

It will show the desired devices ,right click on the device and. Click on
connect button.

It will make connection.

What according to you makes you a
good candidate for customer service or technical support job?

An empathy and humble nature is most important as a technical
support job .

Technical knowledge is must but to understand the situation of user a warm
etiquette and empathy nature is vital.

Which I imbibe in serval time

.

On a scale of 1 - 5 please rate your fluency in
spoken English

4