Subject: Tech Support Candidate - Lakshmi Supraja Lingala
From: Lakshmi Supraja Lingala <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Jul 2022 10:56:32 -0400

Tech Support
Test

Name

Lakshmi
Supraja Lingala

E-mail

[email-masked]

Phone Number

(+91) 9392440956

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Andhra Pradesh

Which best describes your Technical
Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Advanced
sccm

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

NA

NA

NA

NA

Previous
Employer 2

NA

NA

NA

NA

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

first of all i will check the internet connection
and if the net connection is not there i will troubleshoot it and find out the
reason.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Go to settings, select Bluetooth Option, Put
the speaker in pairing mode.

Switch on Bluetooth on mobile phone.

Wait for the phone to connect.

Connect and Play music.

What according to you makes you a good candidate
for customer service or technical support job?

Both
Customer Service and Technical Support Job

On a scale of 1 - 5
please rate your fluency in spoken English

5