Subject: Tech Support Candidate - Prashant Singh jadon Prashant
From: Prashant Singh jadon Prashant <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Jul 2022 10:00:26 -0400

Tech Support
Test

Name

Prashant
Singh jadon Prashant

E-mail

[email-masked]

Phone Number

(+91) 8920810027

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Surat

Which best describes
your Technical Support capabilities

I don't have Tech Support
experience, but I am confident with my skills I can do it

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Networking - basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Saveitbig.com

Area sales manager

30th july

20,000

Previous Employer 1

Udaan.com

Business
development executive

2019

18,000

Previous
Employer 2

Intex technologies

Operational manager

2018

25000

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

First I will try to open website in my another
browser if it is not browser issue

-Then I will check my internet connection

If the internet connection is ok

-then will try to clear my cache and cookies of browser

-

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Turn on the Bluetooth of the both the
devices-then go to the setting of mobile phone

>in setting Bluetooth sure the Bluetooth is discoverable

>the search the device in Bluetooth if it discover the speaker name pair it

>paired

What according to you makes you a good candidate
for customer service or technical support job?

I have
bachelor degree in computer science I am good in technical knowledge , having
technical background, and I understand the amount of knowledge you need to
actually solve issues. Technical skills are more important because, without
in-depth knowledge of the hardware and software

On a scale of 1 - 5
please rate your fluency in spoken English

4