Subject: Tech Support Candidate - Brij Kishor
From: Brij Kishor <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Jul 2022 08:25:30 -0400

Tech Support
Test

Name

Brij
Kishor

E-mail

[email-masked]

Phone Number

(+91) 9876426482

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I live walking distance to office

Where
do you currently live (area)

Nayabans Noida

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Linux
Networking -
basic
Networking - advance
Hardware - Basic
Speakers &
Audio
VoIP

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Ienergizer It services Pvt limited

Technical Support
Engineer

Na

17000

Previous Employer 1

Startek Inc Ltd

Executive
operations

31st Nov 2021

14000

Previous
Employer 2

Na

Na

Na

Na

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Clear cookies of the website and clear cache and
data of browser.

Check any proxy connection.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

The steps
to connect Bluetooth speaker with mobile phone are as follows.

1. Turn on Bluetooth of mobile phone as well speaker.

2. After that May bile phone searching nearby Bluetooth devices then we tap on
speaker Bluetooth device name.

Then it will get connected.

If not connected then we will perform some basic trouble shooting steps like
clear cache and data of Bluetooth application in Mobile phone,reset app
preference.

What according to you makes you a good candidate
for customer service or technical support job?

we need
to be self confident and have good communication skills as well as Technical
skills to provide better services to the customers. We need to also follow
company guidelines.

On a scale of 1 - 5 please rate your
fluency in spoken English

4