Subject: Tech Support Candidate - Prashant Soni
From: Prashant Soni <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Jul 2022 07:27:07 -0400

Tech Support
Test

Name

Prashant
Soni

E-mail

[email-masked]

Phone Number

(+91) 9997543859

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I live walking distance to office

Where
do you currently live (area)

Gurugram

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Linux
Networking - basic
Hardware - Basic
Printers

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Flipkart

Desktop support engineer

Current

23000

Previous
Employer 1

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Step 1-I check my internet connection if the
Internet is working fine then

Step 2- I check whether other websites are open or not, If other websites are
working then I Clear the browser history and cache memory, and if it is again
not open I check with another browser.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Step
1-Power on the Bluetooth speaker then select Bluetooth Mode.

Step 2- open the Bluetooth setting  in mobile phone turn on then search for
Paired new devices

step3 - In searching list select the speaker name and click for pairing  follow
instructions,

the pairing is done and the speaker will showing connected.

What
according to you makes you a good candidate for customer service or technical
support job?

I am a Suitable candidate for this job, I have
approx. 2 Years of experience in this field I am experienced in remote support
as well as end-user support, and I am a skilled and professional candidate for
this job, If I get the chance I will never disappoint you as well as our
clients.

On a scale of 1 - 5 please rate your fluency in
spoken English

4