Subject: Tech Support Candidate - Megha Dixit
From: Megha Dixit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Jul 2022 06:46:38 -0400

Tech Support
Test

Name

Megha
Dixit

E-mail

[email-masked]

Phone Number

(91) 9560535227

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Ghaziabad

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NTT Data

Helpdesk Senior Associate

Have not resigned yet

50k

Previous Employer 1

E-Solutions

Team
Lead

20/05/20

20k

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

First I will confirm what is the erroressage.

Then will confirm with user if user is connected to internet or not, what is the
speed user getting.

If net is working fije then I will take remote on user's machine then I will do
some browser troubleshooting like clearing history, reset browser or try any
other browser.

Then we have to close browser and opening if still not working then we have to
restart machine. That should fix the issue.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

First of
all need to turn Bluetooth on from settings in mobile then we have to turn on
our speaker.

Once we get the message that device is ready to connect we have to search for
the available devices

Once we get the name of our device we have to click on it and press on
connect.

What according to you makes you a good candidate
for customer service or technical support job?

I have 2
years of experience in technical support.

I have received number of positive csat's and appreciations from user's.

I have received number of rewards for best performer of the month.

On a
scale of 1 - 5 please rate your fluency in spoken English

5