Subject: Tech Support Candidate - LALIT KUMAR
From: LALIT KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Jul 2022 06:27:47 -0400

Tech Support
Test

Name

LALIT
KUMAR

E-mail

[email-masked]

Phone Number

(01237) 7060556667

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

MEERUT

Which best describes
your Technical Support capabilities

I don't have Tech Support
experience, but I am confident with my skills I can do it

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Linux
Networking - basic
WEB DESIGNING

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Firstly:-

Open a new tab and check to see if you can load another website like
google.com

If you can open another site, skip down to The problem only happens with certain
websites.

If you can't open another site, continue on to the next step.

Secondly:-

Launch another browser, like Internet Explorer or Microsoft Edge, and try to
open the site you were having problems with.

If the site works in another browser, see The problem only happens in
Firefox.

If the site doesn't work in another browser, check out The problem happens in
all web browsers.

The problem only happens with certain websites:-

1.The connection was interrupted

2.The connection was reset

3.The connection has timed out

Try clearing Firefox's cookies and cache:-

1.Click the menu button to open the menu panel.

2.Click History and select Clear Recent History.

3.In the Time Range to clear: drop-down, select Everything.

4.Below the drop-down menu, select both Cookies

and Cache. Make sure other items you want to

keep are not selected.

5.Click OK.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

firstly:-

1. We should open the Bluetooth speaker.

2. We should open the device Bluetooth for the connection

3. We should pair the Bluetooth speaker, then connect the spearker.

What according to you makes you a good candidate
for customer service or technical support job?

Show
willingness to help, show to customers that you understand their frustrations by
emphasized and sympathizing them and giving the best options and recommendations
to help the customer to satisfy their needs

On a scale of 1 - 5 please rate your fluency in
spoken English

3