Subject: Tech Support Candidate - Sumit parmar Sumit
From: Sumit parmar Sumit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Jul 2022 03:10:20 -0400

Tech Support
Test

Name

Sumit
parmar Sumit

E-mail

[email-masked]

Phone Number

(91) 8219215578

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Hari nagar new
delhi

Which best describes your Technical Support
capabilities

I've worked in Level 2 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows -
Basic
Linux

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Wipro limited

CSR

12th August

25000

Previous
Employer 1

Teleperformance

SPS

5th February

16000

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with customers over
Email
Interacted with customers over Live Chat

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Firstly, I will check the the website path
whether it is correct or not.

2. I will try to change my browser.

3. I will clear all my history and cookies.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. Power on your speaker’s bluetooh.

2. Power on your mobile phone bluetooh.

3 Search for your speaker’s name.

4. Click on the name and connect.

What according to
you makes you a good candidate for customer service or technical support
job?

The things which makes me a good candidate for the customer
service or techincal support job is that I have had worked as a customer service
representative hence I have a good understanding of customer handling, I know
how to empathise with the customer and when to apologies to the customer even if
the mistake is not from our end.

We have to be polite nad humble and let them know that we understand them
completley and will try our best to provide them a resolution.

On a
scale of 1 - 5 please rate your fluency in spoken English

5