Subject: Tech Support Candidate - Narendra Surana
From: Narendra Surana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Jul 2022 03:03:17 -0400

Tech Support
Test

Name

Narendra
Surana

E-mail

[email-masked]

Phone Number

(781001) 8011481603

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Guwahati

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

NA

NA

NA

NA

Previous
Employer 2

NA

NA

NA

NA

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

The steps I will take in logical order to
troubleshoot the problem are-

1. Check my system's date and time.

2. Clear the browser's history and cache/cookies.

3. Try a different web browser.

4. Restart the computer/device.

5. Log out and log back into the account.

6. Restart the internet network, etc.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

The steps
to connect a Bluetooth speaker to your mobile phone are-

1. Turn on the bluetooth of both the speaker and phone.

2. Click on the Scan, for the available bluetooth devices nearby.

3. Select the Speaker name and click pair.

Bluetooth device connected.

What according to you makes you a good candidate
for customer service or technical support job?

According
to me the one who can empathize with people and address needs. makes you a good
candidate for a customer service or technical support job. The candidate must
have the amount of knowledge for problems he needs to solve issues. Technical
skills are more important because, without in-depth knowledge of the hardware
and software, he won’t be able to efficiently do his job

On a
scale of 1 - 5 please rate your fluency in spoken English

3