Subject: Tech Support Candidate - sreemathi sivakumar
From: sreemathi sivakumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Jul 2022 02:25:19 -0400

Tech Support
Test

Name

sreemathi
sivakumar

E-mail

[email-masked]

Phone Number

(+91) 8072710273

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I live walking distance to office

Where
do you currently live (area)

Pollachi

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Linux
Networking - basic
Networking -
advance
Hardware - Basic
Hardware - Advanced
Speakers &
Audio
VoIP

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Expleo solutions limited

Associate software
Engineer

25000

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Used a case management
tool
Did not interact with customers, supported internal
employees

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

1.Open a
new tab and check to see if you can load another website.

2.You can launch another browser,like microsoft edge etc.

3.Try to clear FireFix's cookies and cache.

4.click history and select clear recent history.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1.Swipe down from the top of the screen.

2.Touch and hold bluetooth.

3.Tap pair new device.If you don't find pair new device,check under 'Available
devices' or tap more and Refresh.

4.Tap the name of the blutooth device you want to pair with your device.

What according to you makes you a good candidate
for customer service or technical support job?

Communication is very important and quick response,We
identified customer need and wants,keep always smiling,attitude and well
dressed.Always work positive,time managenent,flexible and organized
work.

On a scale of 1 - 5 please rate your fluency in
spoken English

4