Subject: Tech Support Candidate - Mohd Salman `Ansari
From: Mohd Salman `Ansari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Jul 2022 02:22:54 -0400

Tech Support
Test

Name

Mohd Salman
`Ansari

E-mail

[email-masked]

Phone Number

(110025) 6396490574

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

0khla

Which best describes your Technical
Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking -
basic
Hardware - Basic
Speakers & Audio
VoIP
active
directory,dhcp,dns,iis,group policy

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

success academy

lab assistant

30/06/2022

29000

Previous Employer 1

NA

Previous
Employer 2

NA

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Live Chat
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Very firstly i will check what is the error
showing on the monitor.

I will check weather there is a proper internet connection or not.

If internet is ok then i will check weather firewall is not on.

Then i will check is there any group policy.

Then i will check DNS records & clear all cache and i think the problem will
be resolve.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Very firstly we have to on the bluetooth of our
mobile phone,also have to switch on the blutooth speaker, after that our mobile
phone will search for available bluetooth device,then we will select that
bluetooth speaker which we wants to connect & pairing will be done & so
now speaker is connected to our mobile phone

What according to
you makes you a good candidate for customer service or technical support
job?

I have a total experiance of 2.5yrs as a Lab Assistant in MCSE
Lab,where i troubleshoot various problems of students such as AD related,Dhcp
,DNS,GPO,Network related,so i can say have skills related to technical
support.

On the other hand i am a quick learner,humble,always try to learn new skills so
acoording to all these skills i can say i am suitable for this for this job
role.

On a scale of 1 - 5 please rate your fluency in
spoken English

4