Subject: Tech Support Candidate - Mitali thapa Mitali
From: Mitali thapa Mitali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Jul 2022 02:20:28 -0400

Tech Support
Test

Name

Mitali
thapa Mitali

E-mail

[email-masked]

Phone Number

(0) 8278718884

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Noida - sector 12

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
Networking -
basic
Hardware - Basic
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Concentrix

Senior
representative

16/06/2022

31,020

Previous
Employer 2

Eclerx service ltd

Analyst

26:02/2021

21,212

In your past
experience you have (select all that applies)

Interacted
with International customers on Phone
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

1.
Restarting of the computer

2. Clearing browser history

3. Clearing cache and cookies

4. Uninstall browser and reinstalling again

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1. Turn on
the Bluetooth icon in the phone along with the Bluetooth of speaker

2. Find speaker Bluetooth name and connect the Bluetooth name , password or key
can be added

What according to you makes you a good candidate
for customer service or technical support job?

1. Good
listening

2. Patience

3. Communication

4. Knowledgeable

5. Support and empaty

On a scale of 1 - 5 please rate your
fluency in spoken English

4