Subject: Tech Support Candidate - Nikeeta Kumari
From: Nikeeta Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Jul 2022 02:20:05 -0400

Tech Support
Test

Name

Nikeeta
Kumari

E-mail

[email-masked]

Phone Number

(91) 8318732117

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Shastri nagar,
delhi

Which best describes your Technical Support
capabilities

I've worked in Level 2 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Wipro

Desktop support l2

30 agust

21596

Previous Employer 1

S.S.J agrotech

Desktop support

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Firstly, I checked my internet connection.After
that I will delete the browser history and open the website again.Disable
Add-ons and Other Interfering Software.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Swipe Up or
down from the top of the screen.

Touch and hold Bluetooth .

Tap Pair new device. If you don't find Pair new device, check under "Available
devices" or tap More. Refresh.

Tap the name of the Bluetooth device you want to pair with your device.

Follow any on-screen instructions.

What according to
you makes you a good candidate for customer service or technical support
job?

Being responsive with positive attitue, taking accountability
& ownership, understanding Customer issues as a partner and providing
proactive cost effective and best solutions towards the problems before the
Customer realizes would definitely differentiate you from others.

On a
scale of 1 - 5 please rate your fluency in spoken English

4