Subject: Tech Support Candidate - Balaji N
From: Balaji N <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Jul 2022 02:07:20 -0400

Tech Support
Test

Name

Balaji
N

E-mail

[email-masked]

Phone Number

(+91) 8824700346

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I live walking distance to office

Where
do you currently live (area)

Bangalore

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Linux
Networking - basic
Networking - advance
Hardware -
Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Redseer Management Consulting

Data Analyst

11-07-2022

23000

Previous Employer 1

Microtek International Pvt
Ltd

Complaint Analyst

15-3-2022

21500

Previous Employer 2

Teleperformance

Technical
Support

17-3-2022

21000

In your past
experience you have (select all that applies)

Interacted
with Domestic customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

first i
do basic troubleshoot, Check the System Date/Time.

Clear Browser Cache.

Make Sure Javascript Is Enabled.

Check DNS Settings.

Use a VPN Service.

Check Your Extensions.

Change From HTTPS to HTTP.

Check if the Website Is Down.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Go to
settings in your phone (both android & iOS) and select Bluetooth settings
option. Scroll down to the other device section under Bluetooth settings. make
sure your phone is in discoverable mode as well. under other device select the
speaker you want to pair and click on it. both the speaker and phone are in
pairing mode right now. once pairing it's completed both the device will be
Connected.

What according to you makes you a good candidate
for customer service or technical support job?

Good
communication skills, Good understanding and problem-solving skills, and passion
for technical support dedication to going above and beyond in a
job.

On a scale of 1 - 5 please rate your fluency in
spoken English

5