Subject: Tech Support Candidate - akshay chahar
From: akshay chahar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Jul 2022 14:55:27 -0400

Tech Support
Test

Name

akshay
chahar

E-mail

[email-masked]

Phone Number

(91) 9971604854

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

faridabad

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

Networking - basic
Hardware - Basic
Speakers
& Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

wipro

senior associate

20 july

28760

Previous
Employer 1

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

firstly,
i will clear the cache and cookies of the browser.

then i will also check if any proxy is enabled or not on the device.

also will check if any vpn is connected or not.

if yes then i will disconnect the vpn/proxy

also, i will try to open the website in some other browser to cross check if the
issue is with website or the browser

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

switch on
the bluetooth on speaker and cellphone

then i will search for new bluetooth devices nearby on the cellphone.

once the bluetooth speaker will be visible, i will click on pair device

What according to you makes you a good candidate
for customer service or technical support job?

i have
been efficiently handling escalations on L2 desk and resolving the problems.

i can connect with people easily and that helps me to understand their problem
and gain their trust.

also, i have keen interest in technology and have been trying to learn new
things everyday.

On a scale of 1 - 5 please rate your
fluency in spoken English

4