Subject: Tech Support Candidate - Sunil Singh
From: Sunil Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Jul 2022 08:52:33 -0400

Tech Support
Test

Name

Sunil Singh

E-mail

[email-masked]

Phone Number

(+91) 7006475548

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

billawar

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Hardware -
Advanced
VoIP

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Amdocs Development Centre India

RF Engineer

15-06-2022

29800

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

Firstly I
will check whether my internet connection is working fine or not.

Then I will restart the internet access point to ensure the internet.

Then I will refresh the browser page again to check that if particular website
is working or not.If the website is not working then ,i will do few steps like
clear cache, unwanted cookies from the browser and as well as from the
computer.And then restart the browser again.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1.Turn on
the Bluetooth speaker and as well as the Bluetooth of the given phone.

2. Trying to pair  both the devices.

3. A pop up will appear on the phone's screen showing some code(numerical
numbers) requesting to pair the speaker with the phone.And then press the pair
key.

4. Then press tap on the paired Bluetooth speaker in the paired devices on the
phone.

5. The bluethooth speaker is connected

What according to
you makes you a good candidate for customer service or technical support
job?

As I have mentioned in my resume I have done M.tech in
Electronics and Communication.And was working with Amdocs Development Centre
India,one of the giants in telecom industry. I have the technical skills and the
required skill set for this job role.I will work hard and work smarter in the
betterment of the company.

On a scale of 1 - 5 please rate your
fluency in spoken English

4