Subject: Tech Support Candidate - Anuj Sachan
From: Anuj Sachan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Jul 2022 05:05:38 -0400

Tech Support
Test

Name

Anuj
Sachan

E-mail

[email-masked]

Phone Number

(+91) 9651914578

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Kanpur

Which best describes
your Technical Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Clock tos bi technology

Tech Support

NA

18000

Previous Employer 1

Redical logics pvt ltd

Tech Support

January 2022

20000

Previous Employer 2

Outbit technology pvt
ltd

Customer Support & sales

November 2021

18000

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1. Firstly check the internet connection

2. Check history search data

3. Clear cookies and cached

4. Try to browse again

If showing advanced option browsing time then give right to
proceed.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. Check speaker bt is on or not

2. Check in mobile device speaker bt is showing

If showing

3. Connect and pair.

If its done enjoy your sound

If not connect reset bt if possible both side speaker and mobile

4. Connect again if not possible to connect again then check
hardware.

What according to you makes you a good candidate
for customer service or technical support job?

Give a
best advice to customer and satisfy them

On a scale of 1 - 5
please rate your fluency in spoken English

4