Subject: Tech Support Candidate - Saurav Shukla
From: Saurav Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Jul 2022 04:19:09 -0400

Tech Support
Test

Name

Saurav
Shukla

E-mail

[email-masked]

Phone Number

(+91) 9045957500

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Ghaziabad

Which best describes your Technical
Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware -
Basic
Speakers & Audio

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Mynd Integrated Solutions

Web Support Engineer

23July2022

26500

Previous Employer 1

Superwell Services Pvt
Ltd

Trainee Technical Support

Sept2021

17684

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

First ,I
will Open a new tab & I'll check other Sites are working or not in same
browser .if not then I will check with other browser if it is working then fine
otherwise might be my internet is not working or there is some issue from my ISP
End.

If site is not working in only one browser then I will Clear Cookies and Cache
of that browser and then I will check.

If Only specific Site(www.ndtv.com) is not working in all browsers then might be
issue is from Site end only.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

First ,I
will make sure Speaker Bluetooth is on then I'll Go to Settings section of my
phone then I'll Connected devices then Bluetooth. & then I will Select Pair
new device and then I'll tap the speaker's name.

What according to
you makes you a good candidate for customer service or technical support
job?

I believe that I am the best candidate for this position
because of my extensive customer service and management experience and my
ability to adapt to any situation. I have a passion for success and goal
oriented demeanor that would push me to accomplish my set tasks.

On a
scale of 1 - 5 please rate your fluency in spoken English

4