Subject: Tech Support Candidate - HARSH AWASTHI
From: HARSH AWASTHI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Jul 2022 01:02:04 -0400

Tech Support
Test

Name

HARSH
AWASTHI

E-mail

[email-masked]

Phone Number

(+91) 7618806081

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

SHAHJAHANPUR

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - advance
Hardware - Advanced
VoIP
RF lease line
other brodband

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NCC Ltd

sr Assistant IT Admin

Till working

22000

Previous Employer 1

MAKSAT TECHNOLOGY PVT LTD
(Bharti Airtel Ltd)

Network engineer

15/06/2022

17000

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool
Did not interact with customers,
supported internal employees

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1 - please check the internet Connection connect
o not connected

2 - Please check the PC date and time correct or not correct

3 - please check server rack Power  on and off

4 - Reboot server Equipment after check  internet connection available yes or
not

4 All troubleshooting by users and problem is not resolved after rase ticket

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1 -  Open both devices Bluetooth on

2 - paired both device And connect the Bluetooth speaker to my Mobil phone

What according to you makes you a good candidate
for customer service or technical support job?

User
friendly and Supportive Technical support

And Quick resolution by use

On a scale of 1 - 5 please rate your
fluency in spoken English

3