Subject: Tech Support Candidate - rahul kumar
From: rahul kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Jul 2022 01:00:47 -0400

Tech Support
Test

Name

rahul
kumar

E-mail

[email-masked]

Phone Number

(+91) +919509904467

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Gurugram

Which best describes your Technical
Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Microland ltd

senior technical engineer

Oct 2022

24000

Previous Employer 1

Williams con.

Desktop
support

sep 2020

14000

Previous Employer 2

Fixit info

desktops
support engineer

Aug 2018

14000

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

clearing browser cookies and cache

Do these steps and then reload the website you're having trouble with.

Click the menu button and will open the menu panel.

Click History and select Clear Recent History

In the Time Range to clear: drop-down, select Everything.

Below the drop-down menu, select both Cookies and Cache. Make sure other items
you want to keep are not selected.

Click OK.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Turn Bluetooth on or off

Pair a Bluetooth accessory

Swipe down from the top of the screen.

Make sure Bluetooth is turned on.

Touch and hold Bluetooth .

In the list of paired devices, tap a paired but unconnected device.

When your phone and the Bluetooth device are connected, the device shows as
"Connected."

What according to you makes you a good candidate
for customer service or technical support job?

I Have
experience of multiple techinacal environment. i have Redhat certified, also a
knowledge of coding

On a scale of 1 - 5 please rate your
fluency in spoken English

3