Subject: Tech Support Candidate - Sandeep Shukla
From: Sandeep Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 10 Jul 2022 08:43:23 -0400

Tech Support
Test

Name

Sandeep
Shukla

E-mail

[email-masked]

Phone Number

(+91) 7905896925

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Varanasi, Uttar
pradesh-221005

Which best describes your Technical Support
capabilities

I've worked in Level 2 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
MacOS
Linux
Networking - basic
Networking -
advance
Speakers & Audio
VoIP

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

INFOSYS BPM

Technical support executive

29

21.5k

Previous
Employer 1

N/A

N/A

N/A

N/A

Previous Employer 2

N/A

N/A

N/A

N/A

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1. Restart application, if this doesn't work then
try to reboot your desktop/laptop.

2. Make sure of strong internet connectivity.

3. Clear cache memory of your browser.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. Setting >> Bluetooth >> Turn on/
Enable for both mobile and speaker.

2. Search for speaker name in your mobile phone bluetooth application.

3. Enable connect option to the correct speaker name.

What according to
you makes you a good candidate for customer service or technical support
job?

1. Interactive

2. Comfortable to customers/ clients accent In Hindi or English be it
international or domestic.

3. Having correct knowledge base is essential to trouble the error faced
providing efficiency in both time and productivity.

On a scale of 1 - 5
please rate your fluency in spoken English

4