Subject: Tech Support Candidate - Utkarsh Ahlawat Utkarsh
From: Utkarsh Ahlawat Utkarsh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 9 Jul 2022 09:00:16 -0400

Tech Support
Test

Name

Utkarsh
Ahlawat Utkarsh

E-mail

[email-masked]

Phone Number

(91) 9808743806

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Noida

Which best describes
your Technical Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking -
basic
Networking - advance
Hardware - Advanced
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Genpact

Technical associate

Not resign

33900

Previous Employer 1

CMS it services

Desktop support

05 oct
2021

18000

Previous Employer 2

Dnata

Technical support

29dec
2020

17000

In your past experience you have
(select all that applies)

Interacted with customers over
Email
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

If I want to open the site and getting error I
first check internet is connected or not if yes check IP is pinging or not if
internet is working have to check whether the site need any VPN network to
connect or not if not them try to remove history from browser and try it again
if not change the browser or reset the browser setting then check again if not
then check google ip by getting 8.8.8.8.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Turn on the
bluetooth of mobile the search for device when it will show the speaker name
then click on that and the speaker has then connected to mobile.

What
according to you makes you a good candidate for customer service or technical
support job?

I am able to handle the situation in any
environment and have experience of 3 years in technical field so easily handle
issue like system issue application issue outlook issue etc etc server issue
.

On a scale of 1 - 5 please rate your fluency in
spoken English

5