Subject: Tech Support Candidate - Deepak Kumar
From: Deepak Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 9 Jul 2022 05:21:16 -0400

Tech Support
Test

Name

Deepak
Kumar

E-mail

[email-masked]

Phone Number

(110091) 9873919148

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Mayur Vihar 1
Delhi

Which best describes your Technical Support
capabilities

I've worked in Level 1 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
MacOS
Linux
Networking - basic
Networking -
advance
Hardware - Basic
Hardware - Advanced
Speakers &
Audio
VoIP

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Stratosphere IT Services Pvt Ltd

System Engineer

29/07/2022

30K

Previous Employer 1

Easy Policy Insurance Web
Aggregators Pvt Ltd

System Engineer

19.11.2021

23K

Previous Employer 2

E-Solution IT Services Pvt
Ltd

Desktop Support Engineer

29/05/2019

15K

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Resolution:

Step 1: I will check the internet connection to see whether it is working or
not.

Step 2: I will check the website (www.ndtv.com) URL on the firewall to ensure
it's allowed.

Step 3: I will check the website's URL on other computers to ensure it is
working or not.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Step 1: Connect the Bluetooth speaker to the
power switch and get it on.

Step 2: Switch on the Bluetooth on your mobile phone.

Step 3: Go to the Bluetooth available list on your mobile device and select your
Bluetooth speaker name, then connect your Bluetooth speaker.

What
according to you makes you a good candidate for customer service or technical
support job?

1. I have good technical skills.

2. My communication skills are good.

On a scale of 1 - 5
please rate your fluency in spoken English

4