Subject: Tech Support Candidate - Rahul Dangwal
From: Rahul Dangwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 9 Jul 2022 04:46:13 -0400

Tech Support
Test

Name

Rahul
Dangwal

E-mail

[email-masked]

Phone Number

(+91) 7011774745

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

jharoda majraa

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

Networking - basic
Speakers &
Audio
Electrical Equipments

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

SAEL ltd

Engineer

NA

25000

Previous
Employer 1

Adani Green Energy LTD

Supervisor

NA

NA

Previous Employer 2

Js Solar Tech

Service
Engineer

NA

NA

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

Firstly I
will restart my internet connection. And ensure that my computer is getting
proper internet or not. And then if still i am getting problem . Then we disable
firewall and antivirus. And another option is to clear browser
cache.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. We have to open our bluetooth option.

2. Then we have to tap on pair device.

And if we are not getting our device. Then we have to refresh the list .

3. And after finding device we have to tap on our device.

What
according to you makes you a good candidate for customer service or technical
support job?

1. We have our self control . Because we have to
deal with different kind of consumer.

2. And we always ready to help .

3. And we have patience so that we are able to tackle our customer
effectively.

4. And we also have a good Knowledge of our products .

5. And our communication skill are also good.

On a scale of 1 - 5
please rate your fluency in spoken English

4