Subject: Tech Support Candidate - Shrikant Shinde
From: Shrikant Shinde <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 9 Jul 2022 04:14:38 -0400

Tech Support
Test

Name

Shrikant
Shinde

E-mail

[email-masked]

Phone Number

(410507) 7776968929

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Pune

Which best describes
your Technical Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Linux
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio
Troubleshooting on basic software

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Mahindra integrated business solutions PVT LTD

Team leader

16/06/2022

17500

Previous Employer 1

Mahindra integrated business
solutions PVT LTD

Desktop support Engineer DL2

01/12/2021

14200

Previous Employer 2

Progressive info.

Desktop support
Engineer DL1

15/06/2021

11500

In your past
experience you have (select all that applies)

Interacted
with Domestic customers on Phone
Interacted with customers over
Email
Interacted with customers over Live Chat
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

1. First
I will check if the user has access to that website.  And if there is no
access, I will give the user access to that website.

2. Then I will check their proxy settings.

3. Then I'll check if they have a browser update.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1. First of
all I will turn on blutooth and search for device.

2. will connect by pairing the device.

What according to
you makes you a good candidate for customer service or technical support
job?

1. Quick response.

2. Trying to solve the user's issue as soon as possible.

3. The user will not have to face the issue again.

On a scale of 1 - 5
please rate your fluency in spoken English

4