Subject: Tech Support Candidate - Kazato assumi
From: Kazato assumi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 9 Jul 2022 03:47:42 -0400

Tech Support
Test

Name

Kazato
assumi

E-mail

[email-masked]

Phone Number

(+91) 8787567503

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Sector 4, Noida

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Hardware -
Advanced

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Syncomint Solition Pvt
Ltd

Electronic domain trainer

March 2022

15000

Previous Employer 2

Triumph Infosyst Skills
Development and Services

Trainer

July
2021

10000

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1. Check internet connection

2. Clear cache and cookies

3. Open www.ndtv.com from other browsers like chrome, firefox, etc

4. Check other websites like Facebook.com and google.com

5. If all the other websites are working and only www.ndtv.com fails to load it
means their website is down for maintenance or other reason which the customers
will have to wait until it's up again.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1. Switch
on Bluetooth on your phone by clicking on the Bluetooth icon or going to
settings>bluetooth>on (Settings may vary according to device)

2. Search for your Bluetooth speaker name and click on it when found.

What according to you makes you a good candidate
for customer service or technical support job?

A person
with good technical skills who are passionate about their work.

On a
scale of 1 - 5 please rate your fluency in spoken English

4