Subject: Tech Support Candidate - Prateek Shrivastava
From: Prateek Shrivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 9 Jul 2022 03:23:39 -0400

Tech Support
Test

Name

Prateek
Shrivastava

E-mail

[email-masked]

Phone Number

(+91) 9993148544

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Sector 75 noida

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Networking - advance
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Telus international

TSR. (III)

15 July
2022

44K

Previous Employer 1

Proptiger reality pvt
ltd

Senior website quality head TSR .(III)

Sept 2020

36K

Previous Employer 2

Byjus E LEARNING

Process
Head

May 2021

39K

In your past
experience you have (select all that applies)

Interacted
with Domestic customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Check Your Connection and check Other website
First, let's get the obvious way that Cx is connected to the internet or not
then,

Then clear all cache and temp files

Disable addons

Allow permissions for website load

Last DNS SETTINGS of modem reboot or hard reset to check that modem gateway is
connected or is there any outage or not

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Press down
the Mode/switcher button of the speaker then speaker is in the pairing mode then
turn on the bluetooth of your mobile phone and pair by the speaker BT
name.

What according to you makes you a good candidate
for customer service or technical support job?

Good
interaction and communication with Cx

Fluency and understanding the exact problem with full satisfaction to Cx

Greet and apology too for being concerned and feel that they are valuable
Cx

On a scale of 1 - 5 please rate your fluency in
spoken English

5