Subject: Tech Support Candidate - akshay chahar
From: akshay chahar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 8 Jul 2022 15:12:56 -0400

Tech Support
Test

Name

akshay
chahar

E-mail

[email-masked]

Phone Number

(+91) 9971604854

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

faridabad

Which best describes your Technical
Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware -
Basic
Speakers & Audio
internet troubleshooting

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

wipro

senior associate

20th july

28760

Previous Employer 1

na

na

na

na

Previous
Employer 2

na

na

na

na

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

Firstly,
i would try to open the website in some other browser to check whether the issue
is with the website or the browser. If website gets open in other browser then i
will clear the cache and cookies of particular browser in which i was not able
to open the website. also, i will check the proxy settings and deselect proxy,
if enabled.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

turn on bluetooth on speaker and mobile
both.

search for new bluetooth devices nearby

select the desired bluetooth device(speaker)

click on pair

What according to you makes you a good candidate
for customer service or technical support job?

i focus
on customer satisfaction and happiness by resolving their concerns. i have been
working on L2 desk and efficiently resolving the escalations.

a customer tells alot about their problems. i have always focused on finding out
the root cause and resolving the issue became very easy

On a scale of 1 - 5
please rate your fluency in spoken English

4