Subject: Re: Tech Support Candidate - Prateek Duggal
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 8 Jul 2022 07:47:16 -0700 (MST)

poor comm,wrong pronunciation 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Thursday, July 7, 2022 6:44:47 PM 
Subject: Fw: Tech Support Candidate - Prateek Duggal 

interview 

From: Prateek Duggal <[email-masked]> 
Sent: Wednesday, July 6, 2022 2:47 PM 
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]> 
Subject: Tech Support Candidate - Prateek Duggal 

	

	
			Tech Support Test 
		
	Name 	Prateek Duggal 
	E-mail 	[email-masked] 
	Phone Number 	(91) 8178825756 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Faridabad 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Linux 
Networking - basic 
Hardware - Basic 
Hardware - Advanced 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	3i infotech consultancy services 	senior engineer 		30400 
Previous Employer 1 	Dimension data india pvt ltd 	network support engineer 		25000 
Previous Employer 2 	SRL DIAGNOSTICS 	IT OFFICER 		18000 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	STEP1. FIRST OF ALL CHECK THE SYSTEM INTERNET CONNECTION(LOCAL AREA CONNECTION) 
STEP2 TROUBLE SHOOT THE BROWSER ISSUE. 

STEP3 IF THE CONNECTION IS OK AND INTERNET IS WORKING THEN CHECK AT THE FIREWALL/ANTIVIRUS. 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	FIRSTLY POWER ON THE BLUETOOTH SPEAKER THEN ENABLE BLUETOOTH IN device and then start search for Bluetooth device from mobile phone. 
	What according to you makes you a good candidate for customer service or technical support job? 	I believe that I am the best candidate for this position because of my technical knowledge and my ability to adapt to any situation. I have a passion for success and goal oriented that would push me to accomplish my set tasks. Also, with my personable character, I can work well and communicate with others to contribute to team efforts. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4