Subject: Tech Support Candidate - Amit Verma
From: Amit Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Jun 2022 02:37:59 -0400

Tech Support
Test

Name

Amit
Verma

E-mail

[email-masked]

Phone Number

(91) 9910789281

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

NEW DELHI

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Networking -
basic
Hardware - Basic
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Pacific BPO

IT Support Executive

NA

23,000

Previous
Employer 1

R1rcm

IT Support Executive

30/09/2020

16,666

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

I will refresh the page 2-3times if it doesn't
work I'll restart the browser if it still not working then I will check internet
if there is no problem with internet then I'll delete history and cockies then I
will try to to open the website if it still showing error I'll will check URL if
it is correct then there must be server problem.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

On
Bluetooth speaker and Bluetooth of phone > search the Bluetooth speaker name
on phone > pair and connect the speaker

What according to
you makes you a good candidate for customer service or technical support
job?

I have required experience in the same profile.

On a
scale of 1 - 5 please rate your fluency in spoken English

4