Subject: Tech Support Candidate - Vishal Sharma
From: Vishal Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Jun 2022 02:16:55 -0400

Tech Support
Test

Name

Vishal
Sharma

E-mail

[email-masked]

Phone Number

(91) 8595646504

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Delhi

Which best describes
your Technical Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Webtel electrosoft Pvt. Ltd

Technical support
Engineer

31000

Previous Employer 1

Ca firm jain Mayank and
associates

Accountant

12/02/2015

6000

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Step 1- let's figure out where the problem is
like open a new tab and check to see if you can load website like
www.google.com.

If you can't open another site continue to open website in another browser.

Step 2-The problem only happens with certain websites a)Try clearing firefox's
cookies and cache. b) The website loads but doesn't work properly. c) The
problem only happens on a secure (https) website

Step 3) The problem only happens in Firefox

Setp 4) The problem happens in all the browser

Setp 5)Other less common problem like firefox is outdated or offline mode
etc.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

a)Put your bluetooth device in pairing mode by
pressing and holding the power button or pairing bluetooth.

b) in case of iphone go to settings- Bluetooth-other devices. Tap the device to
connect.

c)In case of android Go to settings- Connected devices- Bluetooth. Select pair
new device and then tap the speaker's name.

What according to
you makes you a good candidate for customer service or technical support
job?

There are a lot of factor to be considered for someone to be a
great candidate of a customer service job. First, I think is experience, you can
always have a better trust to someone who has experience of doing something and
there acchivements on that experience is a great factor too. Second bis
attitude, a person with positive personality will always be a good factor to any
job. Someone who sees every problem as a opportunity to improve or showcase
their skill is a great addition to a company.

On a scale of 1 - 5
please rate your fluency in spoken English

4