Subject: Tech Support Candidate - Ayush Shakya
From: Ayush Shakya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 18 Jun 2022 15:49:59 -0400

Tech Support
Test

Name

Ayush
Shakya

E-mail

[email-masked]

Phone Number

(0) 9456977123

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Noida 93b

Which best describes your Technical
Support capabilities

I don't have Tech Support experience, but I
am confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Networking -
basic
Speakers & Audio

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Drall and dholiya

Team lead

6 July

27000

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

Read the
error on the page.

If it says no internet, then check if the network internet wifi or wire is
connected properly.

After the internet is working then refresh the page.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Turn on the
Bluetooth on mobile phone and turn on the speaker and set the speaker to
bluetooth mode.

Search for the bluetooth speaker name on mobile bluetooth settings and pair with
the bluetooth speaker.

What according to you makes you a
good candidate for customer service or technical support job?

As I have experience in support of around a year and a half, I
would be able to easily adapt to the job. Also, I have worked in rotational
shifts so I have done every shift, be it morning, evening or night
shift.

On a scale of 1 - 5 please rate your fluency in
spoken English

5