Subject: Tech Support Candidate - Perbinder Khanna
From: Perbinder Khanna <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 18 Jun 2022 15:06:39 -0400

Tech Support
Test

Name

Perbinder
Khanna

E-mail

[email-masked]

Phone Number

(91) 9109682904

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

GWALIOR MP.

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
Networking -
basic
Hardware - Basic
Hardware - Advanced
Speakers &
Audio
VoIP
Firewall

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

KBPL

IT support

January 2022

17900

Previous
Employer 1

Gnosis pharmaceutical

IT officers

March
2020

15000

Previous Employer 2

Agarwal computer
gwalior

CSE

October 2019

12000

In your past
experience you have (select all that applies)

Interacted
with Domestic customers on Phone
Interacted with customers over Live
Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First of all you can check your internet
connection, then check you browse setting to access all site to open. If you
found any error try to ping this web address. Other wise open to different web
browser to support this function

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Open both
devices bluetooth function. Pair mobile to speaker. If any pairing code of
devices plz fill code getting permission to connect to each other.

What
according to you makes you a good candidate for customer service or technical
support job?

I have knowledge of customer problem because I
have provided support them on desktop as well as site support on their site or
home

On a scale of 1 - 5 please rate your fluency in
spoken English

2