Subject: Tech Support Candidate - Akshada Kene
From: Akshada Kene <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 18 Jun 2022 11:24:20 -0400

| | Tech Support Test

Name | Akshada Kene
E-mail | [email-masked]
Phone Number | (444606) 9356864668
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Amravati
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Itechnosoft private limited | Tech Analyst | 15 jun 2022 |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Use a internet site down checker
Use a ping checker
Run step-by way of-step diagnostics
Conduct a Traceroute
Use network and website tracking software program

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the pinnacle of the screen.
Touch and maintain Bluetooth .
Tap Pair new tool. If you do not find Pair new device, test beneath "Available devices" or faucet More. Refresh.
Tap the name of the Bluetooth device you want to pair together with your tool.
Follow any on-display screen instructions.

What according to you makes you a good candidate for customer service or technical support job?

Delivering Respect to Your Customer.
Have Your Agents Practice Active Listening Skills.
Empathy: The Key to Customer Success.
Ability to Communicate Clearly With the Customer.
A Positive Attitude.
Be Patient.
Customer Service Agents Determined to Serve.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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