Subject: Tech Support Candidate - Divya Kant Singh
From: Divya Kant Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 18 Jun 2022 06:23:16 -0400

| | Tech Support Test

Name | Divya Kant Singh
E-mail | [email-masked]
Phone Number | (91) 7800173656
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vigour Mobile India Pvt Ltd | Customer Support | Currently working | 31000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

There can be few issues-
1. Internet is not working properly. Will check the internet. If still not working will find out
2. Wether site is trusted or not .
If still not working will check if there is site blocked or not

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Following steps need to follow-
1.Switch Onn the speaker and put it in searching mode .
2. On the Bluetooth of phone and click on pairing device.
3. Pair the device and play the song

What according to you makes you a good candidate for customer service or technical support job? | A good listener and timely solving the troubleshooting issues with calm amd patience.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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