Subject: Tech Support Candidate - Arpit Saraha
From: Arpit Saraha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 18 Jun 2022 02:43:45 -0400

Tech Support
Test

Name

Arpit
Saraha

E-mail

[email-masked]

Phone Number

(+91) 9691200042

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Indore

Which best describes your Technical
Support capabilities

I don't have Tech Support experience, but I
am confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Networking -
basic
Hardware - Basic
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Money Capital Height Research And Investment Pvt. Ltd.

Management
Trainee

18-06-22

25000/-

Previous Employer 1

NA

NA

NA

NA

Previous
Employer 2

NA

NA

NA

NA

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

First of
all, check the internet connection whether the connection is stable or not.
Secondly re-start the web browser in your desktop and lastly re-enter the
website.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

First turn the Bluetooth mode ON in your
Bluetooth speakers and then open your smartphone's Bluetooth then refresh for
new connections. Search for the Bluetooth speakers name and tap on the name to
pair it. Pair option will pop up, select pair and wait for pairing. Once your
device paired hence your Bluetooth speakers get connected with your mobile
phone.

What according to you makes you a good candidate
for customer service or technical support job?

"Customer
First" is a mantra for any Organisation to succeed in its business. I follow
this mantra.  Being responsive with positive attitude, taking accountability
& ownership, understanding Customer issues as a partner and providing
proactive cost effective and best solutions towards the problems before the
Customer realises would definitely differentiate me from others.

On a
scale of 1 - 5 please rate your fluency in spoken English

4