Subject: Fw: Tech Support Candidate - sandeep kumar soni
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Fri, 17 Jun 2022 11:50:31 +0000

no
________________________________
From: sandeep kumar soni <[email-masked]>
Sent: Friday, June 17, 2022 5:17 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - sandeep kumar soni

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    sandeep kumar soni
E-mail  [email-masked]
Phone Number    (91) 9621363477
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Noida sector 63
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        rose international      recruiter       present 28000
Previous Employer 1     Champ infosoft  recruiter       sep 2021        17000
Previous Employer 2     I energizer     TSA     Dec 2020        14000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First I will try to reload the page, may be they have some server issue.
If not, I will check if I am connected with the internet. If yes, then I'd try to open other websites. If they are opening may be there's some server issue that website. But if not, First I will restart my computer and check if didn't work I'd check wifi/cable if it has fixed properly. If anything didn't work I will call my ISP for help.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Open notification panel click on bluetooth icon, it will turn on bluetooth and start searching for near devices, then search and find bluetooth speakers name on that list and tap select to get connected. It may ask for paring sometimes you'll get a pop-up for that just accept it and you're done.
What according to you makes you a good candidate for customer service or technical support job? I have empathy and I try to connect with people to understand their problem, then I'd would do anything I can to solve that after all it's all about their satisfaction and as a executive ours too. And if it's a technical problem then all good is mine because I kind of interested in technology and technical stuffs.
On a scale of 1 - 5 please rate your fluency in spoken English  5