Subject: Tech Support Candidate - Ajay Verma
From: Ajay Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 17 Jun 2022 07:23:37 -0400

Tech Support
Test

Name

Ajay
Verma

E-mail

[email-masked]

Phone Number

(011) 9958077367

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Delhi

Which best describes
your Technical Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Tata consultancy services

System administrator

NA

30,000

Previous Employer 1

Data glove it
solutions

Associate

26 Feb 2018

20,000

Previous
Employer 2

Progressive info vision pvt ltd

Desktop support Engineer
L2

Jan
2017

11,265

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

These are the given below steps.

1.first we will check the internet connection whether internet is working or
not.

2.we will try to open it in another browser.

3.we will clear recent history, cookies and cache

4.we will check the proxy settings in the internet browser properties.

5.we will check the host files.

6.we will add the website in compatibility settings.

7.it could be a error from the server side.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

These are
the steps given below.

1.Open the settings app.

2.Navigate to connected devices and turn on the Bluetooth toggle switch,if it's
not enabled

3.Select Bluetooth to view the options.

4.Select pair new device to place the Bluetooth

device in pairing mode.

5.look for the Bluetooth speakers name on the list.

6.Select the speakers name to connect to it.it takes a few seconds for the
devices to pair.when done,the screen shows that the speaker is connected.

What according to you makes you a good candidate
for customer service or technical support job?

I have
all the necessary skills for the customer service or technical support job.i am
fluent in spoken English.I am hardworking guy.I have all the technical knowledge
about devices.I am time punctual.So all these qualities makes me perfect for
this job.

On a scale of 1 - 5 please rate your fluency in
spoken English

4