Subject: Fw: Tech Support Candidate - Amit Chatterjee
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Fri, 17 Jun 2022 10:42:44 +0000

no
________________________________
From: Amit Chatterjee <[email-masked]>
Sent: Friday, June 17, 2022 2:42 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Amit Chatterjee

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Amit Chatterjee
E-mail  [email-masked]
Phone Number    (033) 9073397788
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Kolkata
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Wipro   Administrator           50,000
Previous Employer 1     Cognizant       Sr, Associate           38,000
Previous Employer 2     IGATE   Sr.Associate            33,0000
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  When an user is trying to open a website www.ndtv.com and if the website is not opening then we have to do basic checks.

1) Proxy should be on.
2) Start and stop umbrellaagent
3) From cmd run ipconfig/ flushdns
4) Also we must check the wifi connection or LAN
5) Different browsers like Microsoft Edge could also be tried
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Answer not known
What according to you makes you a good candidate for customer service or technical support job? For Customer Service or Technical support job two things are very important.

1) Very good listening skills
2) Proper Analysis & judgement
3) Technical Knowledge
On a scale of 1 - 5 please rate your fluency in spoken English  5