Subject: Fw: Tech Support Candidate - Ramandeep Singh
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Fri, 17 Jun 2022 10:32:33 +0000

no
________________________________
From: Ramandeep Singh <[email-masked]>
Sent: Friday, June 17, 2022 2:52 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Ramandeep Singh

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Ramandeep Singh
E-mail  [email-masked]
Phone Number    (+91) 9996399847
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Karnal
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Telecom and Networking
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        SANTA Eventz & Exhibitions Pvt. Ltd.    Quality Engineer        Currently working       29063
Previous Employer 1     Aerial Telecom Solutions Pvt. Ltd.      Quality Engineer        11/07/2019      17504
Previous Employer 2     Quasar Telecom Consultants Pvt. Ltd.    Quality Engineer        31/08/2017      15819
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. I will check firstly my Internet connection.
2. Checking web address for typos
3. Checking Date and Time of computer as sometimes facing error when date of PC is incorrect.
4. Force close the browser with task manager and Restart it.
5. Open website in another browser.
6. Restart the system.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Open settings in mobile.
2. Switch on the mobile bluetooth and also On the bluetooth speaker button.
3. Make sure bluetooth of mobile is discoverable.
4. Pair both the devices.
5. Finally both get connected.
What according to you makes you a good candidate for customer service or technical support job? In current company and previous all companies I am good in resolving customer complaints. I took complaints, listen and provides solution to the corporate and customers. Good knowledge of CRM.
On a scale of 1 - 5 please rate your fluency in spoken English  5