Subject: Tech Support Candidate - Ramandeep Singh
From: Ramandeep Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 17 Jun 2022 05:22:24 -0400

| | Tech Support Test

Name | Ramandeep Singh
E-mail | [email-masked]
Phone Number | (+91) 9996399847
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Karnal
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Telecom and Networking

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | SANTA Eventz & Exhibitions Pvt. Ltd. | Quality Engineer | Currently working | 29063
Previous Employer 1 | Aerial Telecom Solutions Pvt. Ltd. | Quality Engineer | 11/07/2019 | 17504
Previous Employer 2 | Quasar Telecom Consultants Pvt. Ltd. | Quality Engineer | 31/08/2017 | 15819

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will check firstly my Internet connection.
2. Checking web address for typos
3. Checking Date and Time of computer as sometimes facing error when date of PC is incorrect.
4. Force close the browser with task manager and Restart it.
5. Open website in another browser.
6. Restart the system.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open settings in mobile.
2. Switch on the mobile bluetooth and also On the bluetooth speaker button.
3. Make sure bluetooth of mobile is discoverable.
4. Pair both the devices.
5. Finally both get connected.

What according to you makes you a good candidate for customer service or technical support job? | In current company and previous all companies I am good in resolving customer complaints. I took complaints, listen and provides solution to the corporate and customers. Good knowledge of CRM.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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