Subject: Tech Support Candidate - Amit Chatterjee
From: Amit Chatterjee <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 17 Jun 2022 05:12:26 -0400

| | Tech Support Test

Name | Amit Chatterjee
E-mail | [email-masked]
Phone Number | (033) 9073397788
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Kolkata
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro | Administrator | | 50,000
Previous Employer 1 | Cognizant | Sr, Associate | | 38,000
Previous Employer 2 | IGATE | Sr.Associate | | 33,0000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

When an user is trying to open a website www.ndtv.com and if the website is not opening then we have to do basic checks.

1) Proxy should be on.
2) Start and stop umbrellaagent
3) From cmd run ipconfig/ flushdns
4) Also we must check the wifi connection or LAN
5) Different browsers like Microsoft Edge could also be tried

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Answer not known

What according to you makes you a good candidate for customer service or technical support job?

For Customer Service or Technical support job two things are very important.

1) Very good listening skills
2) Proper Analysis & judgement
3) Technical Knowledge

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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