Subject: Arabic Language Test - Syed Shamsuzzama
From: Syed Shamsuzzama <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 17 Jun 2022 03:22:53 -0400

| | Foreign Language Screening Test

Name | Syed Shamsuzzama    /  (+91) 8009274745    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

As per your complaint, we coordinated with the tracking company they told us that the address was wrong and they faced hard trouble Kindly check and resend your correct address, and the charge will be paid by you.

thanks & regard

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,

I would like to inform you that

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