Subject: Tech Support Candidate - Sajal Bansal
From: Sajal Bansal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 17 Jun 2022 02:22:03 -0400

Tech Support
Test

Name

Sajal
Bansal

E-mail

[email-masked]

Phone Number

(91) 9654422844

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

New Delhi East Punjabi
bagh

Which best describes your Technical Support
capabilities

I've worked in Level 1 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows -
Basic
MacOS
Networking - basic
Hardware - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Wipro limited

Associate

4
April 22

22k

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

Step 1 : First we will check
the internet connectivity in the system if the internet is not connected then we
will restart the modem and wait for sometime then try to reload the website.

Step 2 : We will clear the cache and cookies in the browser.

Step 3 : Try to open the website in other browser to see whether it's working or
not.

Step 4 : Check wether the browser is up to date or not if not update the browser
and then relaunch the browser.

Step 5 : Sometime happen that there is very heavy traffic on the website because
of which the website might not work.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Step 1 :
first switch on the Bluetooth speaker.

Step 2 : In your phone go to setting and then tap on Bluetooth option over
there, you will see the paired devices name and the devices which are available
in the Bluetooth range.

Step 3 : Tap on the Speaker device name which is visible .It will start the
pairing process and then the device will be connected with the
phone.

What according to you makes you a good candidate
for customer service or technical support job?

I already
have the working experience in this field and know how to provide the best
resolution in the least amount of time .

On a scale of 1 - 5
please rate your fluency in spoken English

4