Subject: Tech Support Candidate - Sandeep Verma
From: Sandeep Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 17 Jun 2022 01:16:07 -0400

| | Tech Support Test

Name | Sandeep Verma
E-mail | [email-masked]
Phone Number | (91) 9810641821
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Najafgarh
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Corporate infotech pvt ltd | Sr. Engineer - Desktop support | 30 june 2022 | 25000
Previous Employer 1 | Axis marketing | Desktop engineer | 19.1.2012 | 4500
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Sir tell me more about the problem please...your internet in working or not...if he told me connection problem then I will resolve through network as per as going through to the customer site...if he told me connection is ok then I will check IP addressing and check on status of port in router...after that if www.ntdv.com not working I will check the Error like SSL error or not...if all troubleshooting are done..i will check the ISP provider lineor lease line for Internet
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First u switched On your Bluetooth speaker...then open your Bluetooth function over your phone and check on list of all available Bluetooth devices..Now if your Bluetooth speaker device shown in a list then please check and connect the device and pair...Now after few seconds your device is ready to connect...
What according to you makes you a good candidate for customer service or technical support job? | I m self leaner, passionate or good communicator....
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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