Subject: Tech Support Candidate - Mu arman Arman
From: Mu arman Arman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 17 Jun 2022 00:58:41 -0400

Tech Support
Test

Name

Mu arman
Arman

E-mail

[email-masked]

Phone Number

(91) 9718001556

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Noida sec 16

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
Networking -
basic
Hardware - Basic
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Iqor

Sr agent

Currently working

30k

Previous
Employer 1

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

First of all we need to check correct website
name. We will check internet connection. We will try to open another browser. We
Weill reset the browser from from the settings, setting > advance settings
> reset browser >remove all history an all.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Need to
turn on Bluetooth from the phone.

Go to the phone settings turn on the Bluetooth.

Select the name of the Bluetooth which you want to connect.

Click on the connect.

What according to you makes you a
good candidate for customer service or technical support job?

According to me listen customer actively customer concern.

Provide resolution on time.

Try to use empathy and sympathy word.

On a scale of 1 - 5 please rate your fluency in
spoken English

5