Subject: Tech Support Candidate - Elton D'cruz
From: Elton D'cruz <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 16 Jun 2022 22:22:51 -0400

Tech Support
Test

Name

Elton
D'cruz

E-mail

[email-masked]

Phone Number

(91) 9717215103

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

North Delhi

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Networking -
basic
Hardware - Basic

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

TechM

Technical Support Associate

NA

20000

Previous
Employer 1

NA

Na

Na

Na

Previous Employer 2

Na

Na

Na

Na

In your past experience you have
(select all that applies)

Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1st check what kind of an error it, based on it
I'll proceed further.

Troubleshooting;-  Clear browser cache & history, relaunch the browser,
check in incognito mode, try on a different browser, check for internet access,
check if relevant access is present or not.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Turn on BT
speaker, turn on BT on mobile, search for speaker in the available device, click
on the device to pair, device connected.

What according to
you makes you a good candidate for customer service or technical support
job?

Ability to understand the users need/requirements.

Able to empathize with the user.

Able to communicate.

On a scale of 1 - 5 please rate your
fluency in spoken English

5